Introduction
At Roohdaad, we strive to provide a seamless shopping experience for our customers. This Shipping Policy outlines how we handle the shipping and delivery of your orders. Please read this policy carefully to understand our shipping procedures and guidelines.
Shipping Destinations
We currently ship to the following destinations:
- Within Pakistan
- Internationally to selected countries
Shipping Rates and Delivery Times
- Within Pakistan:
- Standard Shipping: PKR 200 - PKR 300 (3-5 business days)
- Express Shipping: PKR 400 - PKR 700 (1-3 business days)
- International Shipping:
- Standard International Shipping: PKR 1,500 - PKR 3,000 (7-14 business days)
- Express International Shipping: PKR 3,000 - PKR 6,000 (3-7 business days)
Order Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing times may be delayed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Shipping Restrictions
Certain products may have restrictions or limitations for shipping to specific destinations. If your order contains such products, we will notify you during the checkout process.
Customs, Duties, and Taxes
For international shipments, customs, duties, and taxes may apply based on the destination country's regulations. These fees are the responsibility of the recipient and are not included in the shipping charges.
Lost or Damaged Packages
Roohdaad is not responsible for packages lost or damaged during transit. If you receive your order damaged, please contact the shipment carrier to file a claim.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact our customer support team at:
- Email: ask.roohdaad@gmail.com
- Phone: +923107461111