Introduction
At Roohdaad, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, our Return and Refund Policy is here to assist you with a hassle-free process.
Eligibility for Returns
We accept returns for items that meet the following criteria:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
- The return request must be made within 30 days of the purchase date.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom-made jewelry
- Items purchased on sale or with a discount
- Gift cards
Return Process
To initiate a return, please follow these steps:
1. Contact our customer support team at ask.roohdaad@gmail.com or +923107461111 with your order number and reason for return.
2. Our team will provide you with a return authorization and instructions on how to send your item back to us.
3. Once we receive and inspect the returned item, we will notify you of the status of your refund.
Refunds
Upon approval of your return, we will process your refund. The refund will be issued to the original method of payment within 7-10 business days. Please note that the original shipping costs are non-refundable.
Exchanges
If you wish to exchange an item, please follow the return process and specify the item you would like in exchange. We will process the exchange once we receive the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at ask.roohdaad@gmail.com or +923107461111. We will arrange for a replacement or refund at no additional cost to you.
Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at:
- Email: ask.roohdaad@gmail.com
- Phone: +923107461111